Last updated: October 14, 2026
This Privacy Policy explains how ASAP IT, Inc. (“ASAP IT,” “we,” “us”) collects, uses, and protects information when you visit asap-it.com, contact us, or communicate with us by email, phone, or text message.
Information we collect
When you use our contact form, submit a support ticket, call, email, or text us, we collect the information you provide, such as your name, company, email address, phone number, preferred contact method, and the details of your request.
Our website and hosting provider may also automatically collect basic technical information, such as your IP address, browser type, and pages visited, for security, spam prevention, and site operation.
Our website may use cookies needed for the site to work properly, such as cookies for logins and form security. You can block or delete cookies in your browser settings, but some parts of the site may not work as intended.
How we use your information
We use your information to respond to your inquiries and support requests; to provide, schedule, and follow up on our IT services; to send account and billing communications, such as invoices and service notices; to keep our website and systems secure and prevent spam and abuse; and to meet legal, tax, and recordkeeping obligations. We do not sell your personal information.
Text messaging
If you provide your mobile number and agree to receive text messages, ASAP IT, Inc. may send you text messages about your support requests, scheduled work, and your account. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also reach us at [email protected]. Consent to receive text messages is not a condition of service. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
How we share information
We share information only as needed to run our business and provide our services. This includes service providers that support our operations, such as email, ticketing, phone and texting, answering service, and website hosting providers, which may use the information only to provide services to us. We may also disclose information when required by law, or when we believe disclosure is needed to protect our rights, our clients, or others. If our business is sold or reorganized, information may transfer as part of that transaction.
The categories above exclude text messaging opt-in data and consent. This information will not be shared with any third parties.
Information we handle for our clients
When we provide IT services, we may have access to information stored on our clients’ systems. We use that information only to perform the services we were hired to provide, and we handle it according to our agreements with each client, including business associate agreements where required.
Third-party websites and tools
Our website links to third-party services, including our support portal, remote support tools, and social media and review sites. Those services have their own privacy policies, and we are not responsible for their practices.
How long we keep information
We keep information as long as needed to respond to you, provide our services, maintain business and financial records, and meet legal obligations. When it is no longer needed, we delete it or securely dispose of it.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing [email protected]. We may need to keep certain information for legal, tax, or security reasons.
Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact us
ASAP IT, Inc.
Email: [email protected]
Phone: (224) 622-2712